Refund policy

Calisto Coffee – Refund & Cancellation Policy

We stand by the quality of our coffee and want you to be happy with your purchase.

Cancellations

• Orders can be cancelled within 2 hours of placing them by emailing support@calistocoffee.com.

• Once an order has been dispatched, it cannot be cancelled.

Refunds & Returns

• We only accept returns or issue refunds in cases where the product is damaged or defective at the time of delivery.

• To request a refund, please email support@calistocoffee.com within 48 hours of receiving your order, along with your order number and photos of the damaged product.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

Non-returnable items

• Products that are opened, used, or without their original packaging are not eligible for returns.